Cancellation conditions

Given the perishable nature of the offer, an order can be canceled free of charge only to a limited extent. After a successful order, 10 % of the total amount will be charged on the 10th day before the start of the event, should the contract be cancelled. Up to 72 hours before the start of the event, 30 % of the total amount will be charged for cancellations.

Cancellations made at even shorter notice will incur a charge of 75% of the total amount. In case of cancellation, please contact us by e-mail or telephone.

The kangu GmbH is entitled to cancel the order, e.g. if the offer is no longer available, if the customer has given a wrong or non-functioning phone number or other wrong contact information or in case of force majeure. Due to the current Corona pandemic, kangu GmbH reserves the right to cancel orders even at short notice, in accordance with federal requirements.

If the customer places a false order (e.g. by providing false contact information, by not paying, or by not being present at the delivery or pick-up location to receive the order) or otherwise fails to fulfill his obligations under the contract, kangu GmbH is entitled to refuse future orders from that customer.

kangu GmbH is entitled to reject orders and to dissolve contracts if there are reasonable doubts regarding the correctness or authenticity of the order or the contact information. If the customer places orders that are proven to be false or fraudulent, kangu GmbH is entitled to file a complaint with the police.